Consumer Direct Services: Technical Summary
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- Executive Overview
- Business Case
- Technical Summary
Your company must effectively manage volume growth, demand variability and global expansion in the most cost-effective manner possible. An integrated solution from a single service provider will reduce costs and facilitate the flow of information from order to delivery. So not only will your company be able to scale up smoothly to meet demand, it will also be able to make more informed business decisions.
An Experienced IT Partner With Proven Processes and the Ability To Scale With You
EDS provides a fully integrated solution that includes end-to-end order processing and fulfillment from our service delivery centers. We also operate contact centers, distribution centers, payment centers and technology centers on a global basis. By fully deploying our in-house asset-based infrastructure, you can satisfy your fulfillment requirements more efficiently while enjoying a more complete picture of the marketplace, your customers and your operations.
Key tasks we perform to help you market, sell, fulfill & distribute, and service & support:
Market
- Customer intelligence
- Know needs and purchasing behavior
- Identify market segments/target customers
- Customer strategy
- Implement
- Develop sales forecast
- Establish customer metrics
- Prepare/analyze/evaluate results
- Campaign management
- Advertising, promotions, communication, pricing, and packaging strategy
Sell
- Customer management
- Develop plans
- Identify priority customers
- Establish budgets
- Develop sales/key account plan
- Schedule calls to customers
- Execute
- Prepare/analyze/evaluate sales results
- Collect and maintain customer account information
Fulfill & Distribute
- Order management (Enter, process, track)
- Accept/validate orders and stock availability
- Logistics and transportation
- Enter orders into system
- Process back orders
- Deliver to customer
- Confirm specific requirements
- Identify/schedule resources to meet service requirements
- Customer specific service
- Manage logistics and warehousing
- Manage reverse logistics
Service & Support
- Develop/manage customer profiles
- Manage customer service transactions
- Perform customer support
- Obtain after-sale feedback
- Respond to customer inquiries
- Information requests
- Billing inquiries
- Service inquiries
- Manage customer complaints
- Capture/assess customer feedback
- Measure customer satisfaction
- Perform account management
- Download the Consumer Direct Services At-A-Glance $$fileinfo(/services/consumerdirect/downloads/consumerdirect_glance.pdf)$$
- Download the Consumer Direct Services for Consumer and Retail Industries Solution Overview $$fileinfo(/services/solutionoverview/downloads/ConsumerDirect_SO.pdf)$$
- Download the CI&R Consumer Direct Industry Graphic $$fileinfo(/industries/cir/downloads/CIR_Consumer_Direct_Industry.pdf)$$
For more information about what EDS can do for you, LINK MISSING
Consumer Industries & Retail Industry
Behind the success of consumer-direct companies around the world is an ally, EDS. Helping them achieve end-to-end order management, fulfillment solutions and scalable customer service, EDS keeps their products moving and their customers satisfied.